One operational record
Keep communication, history, ownership, SLA state and technical context attached to the work.
OService operations
Service management without the mess.
A service desk and operational work platform inspired by the best ideas in modern ITSM and issue tracking, built around practical day-to-day operations.
ALGroup Ops
ALGroup Ops
Built for operations
A platform with an opinion about how work should flow.
ALGroup Ops brings service requests, incidents, problems, changes, assets, knowledge and engineering work into a consistent workspace. Flexible project keys and ticket identifiers make work easy to reference while permissions, workflows and automation keep control where it belongs.
Capabilities
Depth where operational teams need it.
✓Service desk
✓Incident management
✓Service requests
✓Problem management
✓Change management
✓Knowledge base
✓Email-to-ticket
✓Assets & configuration
✓SLAs
✓Workflow automation
✓Customer portal
✓Projects & engineering work
✓Dashboards & reporting
✓RBAC & SSO
Design principles
Built around the way teams actually operate.
Flexible workflows
Model service desk and engineering processes without forcing every team into the same lifecycle.
Email without losing structure
Turn inbound support email into managed work while preserving threads and customer communication.
Knowledge beside the work
Connect reusable documentation to incidents and requests so fixes become organisational knowledge.
Integration surface
Fits into the estate you already have.
Integration is treated as a first-class requirement, whether the system is modern, legacy, cloud or on-premises.
EmailSSOLDAPMicrosoft Entra IDREST APIWebhooksALGroup MonitoringALGroup Status