Use stable type-prefixed sequential identifiers for incidents, requests, changes, knowledge and configuration items.
INC, REQ, CHG, KB and CI prefixes make records recognisable outside the UI.
Identifiers should not change when records move between queues or projects.
Generate numbers transactionally through a central sequence service.
Expose stable identifiers consistently through URLs, email and APIs.
AL Group can design, deploy, integrate and support the production implementation.
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